FAQ

Frequently asked questions

Everything to know before your first KHAOS clean. Don't see your question? Ask us.

What areas do you serve?

We are based in Weatherford, Texas, and serve Weatherford and the surrounding Parker County area. If you are a little farther out, send us your address and we will tell you whether we can come to you.

What kinds of cleaning do you offer?

Commercial cleaning, small business cleaning, move-in ready cleans, deep cleans, organizing, and window cleaning. Tell us what you need and we will recommend the right service.

Do you offer free quotes?

Yes. Quotes are free and come with no obligation. Send the form on our contact page, or call or text 682-333-6696, and we will get back to you with a price based on your space.

How do I book a cleaning?

Request a quote, and once you are happy with the price we will confirm a date and time with you in writing. Your job is booked when that confirmation is sent.

How is the price decided?

Your price depends on the size of the space, how much needs doing and its current condition, how often you want service, and add-ons such as windows or organizing. A quote is an estimate, and we tell you before we change it if the job turns out to be different from what was described.

What is the difference between a regular clean and a deep clean?

A regular clean keeps a space that is already in good shape fresh. A deep clean goes further into built-up dirt and the places that usually get skipped, such as baseboards, grout, and detail work, and it takes more time. If a space is heavily soiled, it may take more than one visit, and we will tell you up front.

What is a move-in ready clean?

A top-to-bottom clean of an empty or nearly empty home or space, so you can move into a fresh place or leave one in great shape. Because we need to reach every surface, the space should be as empty as possible.

Can you clean my office or business while we are open?

Yes. We can work around your schedule, whether that means after hours or during the day. Tell us when your space is quiet and any access or security rules, and we will plan around them.

Do you offer recurring service?

Yes. Many of our commercial and small business clients choose a regular schedule, such as weekly, bi-weekly, or monthly.

Do you clean windows inside and outside?

We clean windows that can be safely reached from the ground or a stable surface. For safety we do not work on roofs or at unsafe heights. Pre-existing damage such as cracked glass or failed seals is not something we can fix, but we will let you know if we spot it.

How does organizing work?

You are in charge. You decide what stays, what goes, and where things live, and we do the sorting, arranging, and tidying. We never throw out or donate anything without your say-so.

Do I need to be home?

Not always. Someone may need to be there for the first visit, or you can give us safe access, such as a key or door code. We will agree on the plan when you book.

Do I need to provide cleaning supplies?

No, we bring our own supplies and equipment. If you have allergies or want certain products used or avoided, tell us ahead of time.

What should I do before you arrive?

Put away valuables and anything fragile or sentimental, secure pets, and let us know about alarms, locked areas, or anything we should be careful with. The clearer the space, the more time we can spend actually cleaning.

Is there anything you do not clean?

We do not handle biohazards, mold, asbestos, pest or sewage cleanup, hoarding remediation, hazardous waste, or unquoted post-construction debris. If you are not sure whether something is covered, just ask.

What if I am not happy with the result?

Tell us within 24 hours, with photos if you can, and we will come back and make it right at no extra charge. We would rather fix it than lose you as a customer.

What if something is damaged?

Please tell us in writing within 48 hours and send photos. We will look into it promptly and work with you on a fair solution.

What is your cancellation policy?

Please give us at least 24 hours notice to cancel or reschedule without a fee. Late cancellations and no-access visits may carry a fee, as described in our Terms & Conditions.

Are you insured? Can I get proof for my landlord or property manager?

If you need proof of insurance or a certificate for a building or lease, tell us before you book and we will let you know exactly what we can provide.

How do I pay?

Payment is due when the job is finished unless your invoice says otherwise. We will confirm the accepted payment methods when we confirm your booking.

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